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Jeff Bet United Kingdom
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Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with the operator of Jeff Bet, which provides the Jeff Bet online gambling services at https://jeffbets.casino (the "Website"). These Terms apply to all use of the Website and associated services by players located in the United Kingdom and are effective from 6 November 2025.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

  • "Operator" means ProgressPlay Limited, the legal entity operating Jeff Bet and providing the Jeff Bet gambling services through the Website under licence 39335 issued by the UK Gambling Commission.
  • "Website" or "Jeff Bet" means the online gambling platform accessible at https://jeffbets.casino, together with all pages, content, and services offered under the Jeff Bet brand.
  • "User" or "Player" means any individual who registers an account on the Website or otherwise accesses or uses the gambling services provided by the Operator.
  • "Account" means a personal, individual online gambling account opened and maintained by a Player with the Operator on the Website.
  • "Bet" or "Wager" means any sum of money staked by a Player on a casino game or other gambling product offered on the Website.
  • "Bonus" means any promotional credit, free spins, cashback, tournament entry, Rewards Store points, or other incentive granted by the Operator which may be subject to specific conditions, wagering requirements, and eligibility rules.
  • "Real Money Balance" means funds deposited by the Player and any winnings derived from such funds, excluding any Bonus funds that have not yet been converted into withdrawable cash.
  • "Bonus Balance" means any Bonus funds, free spins, or associated winnings that remain subject to wagering or other conditions before becoming part of the Real Money Balance.
  • "Rewards Store" means the loyalty programme associated with the Website through which Players may earn and redeem points in accordance with applicable Rewards Store terms.
  • "Game Rules" means the specific rules, paytables, RTP information, and instructions provided within each game or game category on the Website.
  • "AML" means anti-money laundering regulations and related financial crime prevention rules applicable to the Operator.
  • "eCOGRA" means the alternative dispute resolution ("ADR") provider currently appointed by the Operator for eligible disputes with Players in the UK.
  • "UKGC" means the UK Gambling Commission, the UK regulatory authority responsible for licensing and supervising the Operator's gambling activities in the United Kingdom.

Account Registration

Eligibility and Age Verification

  • Legal age: To open an Account and use the gambling services on Jeff Bet, you must be at least 18 years old and legally permitted to gamble in the UK. You confirm that you are not under any self-exclusion scheme (including GamStop) that would prohibit you from gambling.
  • Location and legality: You may only use the Website from the United Kingdom where the Operator is licensed by the UKGC. You are responsible for ensuring that your use of the Website complies with all laws applicable to you.
  • Verification obligations: The Operator is required by law and regulation to verify your identity, age, and, where applicable, your source of funds. Verification checks may include requesting government-issued identification, proof of address, payment method evidence, and other documents considered necessary for AML and responsible gambling purposes.

Account Creation Process

  • Registration information: When creating an Account, you must provide accurate, complete, and current information, including your full name, date of birth, address, and contact details. You agree to promptly update your details if they change.
  • Email verification: The Operator may require you to verify your email address and, where applicable, your mobile number before enabling full account functionality. Instructions will be provided during the registration process.
  • KYC review: Until verification is completed to the Operator's satisfaction, certain functionality (including deposits, bonuses, or withdrawals) may be restricted. The Operator may suspend or close your Account if you fail to provide requested information or if the information is false or misleading.

Account Security and Use

  • Login credentials: You must keep your username, password, and any other security details confidential. You are responsible for all activity on your Account unless the Operator has failed to take reasonable security measures.
  • Unauthorised access: If you suspect that your Account has been compromised, you must immediately notify customer support via the Website and change your password. The Operator may temporarily freeze the Account while investigating.
  • Single-account policy: Each Player may hold only one Account with Jeff Bet. The Operator may close duplicate accounts and void related bonuses or winnings in accordance with these Terms and applicable regulations.

Responsible Gambling and Self-Exclusion

  • Tools and limits: The Website offers responsible gambling tools such as deposit limits, loss limits, wagering limits, time-outs, and self-exclusion. Details are provided at https://jeffbets.casino/responsible-gaming/.
  • GamStop and support: UK Players may register with GamStop to apply a multi-operator self-exclusion. The Responsible Gaming page includes links to GamStop and support organisations such as GamCare.
  • Regulatory context: The Operator is required to monitor player behaviour for signs of problem gambling and may contact you, apply limits, or suspend your Account where responsible-gambling concerns arise. In May 2022, ProgressPlay Limited agreed a regulatory settlement of £175,718 relating to social responsibility and AML controls; the Operator has since strengthened its monitoring, policies, and procedures to meet current UK regulatory expectations.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules and RTP: Each game has its own Game Rules and return-to-player ("RTP") information. By placing a Bet, you accept the relevant Game Rules. In the event of any inconsistency between these Terms and the Game Rules, the Game Rules for that particular game will normally prevail for that game, except where they conflict with mandatory laws or UKGC requirements.
  • Fair and honest play: You agree not to engage in any form of cheating, collusion, exploitation of software errors, use of bots, or any strategy that the Operator reasonably considers unfair or abusive. The Operator may void Bets, confiscate winnings, and suspend Accounts where fraud or abuse is suspected, subject to applicable laws and regulatory guidance.
  • Third-party providers: Many games are provided by licensed third-party software suppliers. The Operator is responsible for offering those games under its licence, but the underlying software and game mechanics may be the responsibility of the provider. All games are intended to be fair and comply with UK technical standards.

Placing Bets

  • Availability of funds: You may place Bets only with funds in your Real Money Balance or, where permitted, Bonus Balance. Bets placed in excess of your available balance will not be accepted.
  • Minimum and maximum stakes: Each game or table has minimum and maximum bet limits, which are displayed within the game interface or lobby and may vary by Player or product. The Operator may, at its discretion, adjust your personal stake limits for safer gambling or risk-management reasons.
  • Bet confirmation: A Bet is considered accepted only when it is registered on the Operator's servers and appears in your game or transaction history. If there is a discrepancy between your device display and the Operator's transaction records, the latter will normally prevail, subject to investigation and applicable regulation.

Cancellation, Errors, and Malfunctions

  • Player cancellation: Once a Bet has been confirmed, you cannot usually cancel, amend, or withdraw that Bet. You should carefully check your Bet details before confirming.
  • Obvious errors: If a Bet or game outcome is affected by an obvious technical or human error (for example, an incorrect payout table or malfunction that clearly deviates from normal game behaviour), the Operator may void or adjust the Bet and any related winnings in accordance with UK regulatory standards. Any decisions will be made fairly and transparently.
  • Malfunction clause: In the event of a game, system, or network malfunction, all affected Bets may be voided and the original stake returned to your Account. Malfunctions of the game system void all plays and pays, subject to mandatory legal and regulatory requirements.

Live Casino and Chat Conduct

  • Respectful behaviour: When using live casino tables, chat features, or interacting with staff and other Players, you must behave respectfully and refrain from insults, harassment, discriminatory language, or any content that is unlawful or offensive.
  • Prohibited activities: You may not advertise other websites or services, solicit other Players, share personal contact details in chat, or attempt to influence the outcome of games through collusion or other unfair means.
  • Moderation and sanctions: The Operator may monitor chats and live interactions and may mute, restrict, or permanently remove chat access or suspend your Account if you breach these rules, in addition to any other measures available under these Terms.

Bonus Terms

General Bonus Conditions

  • Promotion-specific rules: Each Bonus or promotion on Jeff Bet is governed by specific promotional terms, which apply in addition to these Terms. In case of conflict, the promotion-specific terms will usually prevail for that promotion, unless they conflict with mandatory legal or regulatory requirements.
  • Eligibility: Bonuses are intended for recreational Players and are offered at the Operator's discretion. Certain promotions may be restricted to specific Player segments, payment methods, or jurisdictions, as set out in the relevant offer.
  • Bonus abuse: Bonus abuse includes, but is not limited to, collusion, opening multiple accounts, structured betting to meet wagering with minimal risk, or manipulating bonus mechanics. The Operator may withhold or cancel Bonuses and associated winnings and close the Account where bonus abuse is reasonably suspected, subject to regulatory guidance.

Wagering Requirements and Use of Bonuses

  • Wagering requirements: Bonuses and any winnings from Bonus funds usually carry wagering requirements that must be met before associated funds become withdrawable. The specific wagering multiple, qualifying games, and time limits are set out in the applicable promotion terms and must be read carefully before participation.
  • Game contributions: Different games may contribute differently towards meeting wagering requirements. For example, some table games or low-risk betting patterns may contribute at a reduced rate or not at all. The contribution table for each promotion is provided in the relevant offer or general bonus terms.
  • Bonus and real money order: The order in which Real Money Balance and Bonus Balance are used for Bets is described in the bonus rules on the Website. Typically, real money may be used before Bonus funds, but you must refer to the specific rules in force at the time of your play.

Time Limits, Expiry, and Rewards Store

  • Bonus expiry: Bonuses and free spins are subject to expiry periods, after which unused Bonuses and associated winnings may be removed. The applicable period is stated in the promotion terms. If you do not meet wagering requirements within the specified time, Bonus funds and any winnings from them may be forfeited.
  • Rewards Store points: The Rewards Store loyalty programme allows you to earn points when you wager real money, subject to the programme's rules. As of 2025, Rewards Store points expire after three months of inactivity on your Account. Additional details on earning and redeeming points are provided in the Rewards Store section of the Website.
  • Combining promotions: Unless expressly allowed, Bonuses and promotions cannot usually be combined. Where more than one promotion might apply, the Operator may require that you complete or end one Bonus (including its wagering requirements) before activating another, or may restrict simultaneous participation.

Prohibited Play in Connection with Bonuses

  • Irregular betting patterns: The Operator may treat certain betting behaviours as "irregular" when using Bonus funds, such as placing large bets relative to the Bonus value, rapidly reducing stake after a win, or simultaneously placing opposing bets. Such activity may lead to cancellation of Bonuses and related winnings where justified and in line with applicable guidance.
  • Game restrictions: Some games may be excluded from play with Bonus funds or may have stake limits. These restrictions are set out in the promotion terms and must be strictly followed to avoid Bonus cancellation.
  • Right to adjust: Where the Operator reasonably concludes that play with a Bonus has breached these Terms or the spirit of the promotion, it may, subject to law and regulation, adjust balances, remove Bonuses, or close Accounts, always acting fairly and transparently.

Payments & Withdrawals

Deposits

  • Payment methods: Deposits may be made using the payment methods displayed in the cashier on the Website, which can include debit cards, selected e-wallets, and other locally available options. The Operator does not guarantee that every method will be available to every Player. Any additional methods, including where legally permissible certain alternative or innovative payment solutions, will be clearly presented in the cashier.
  • Ownership of funds: You may only deposit funds from payment instruments registered in your own name. The Operator may request evidence of ownership and may void transactions or freeze accounts where third-party payment methods are used without proper justification.
  • Deposit limits: The Website may impose minimum and maximum deposit limits per transaction or per period. You may also set your own responsible-gambling deposit limits within the tools provided.

Withdrawals

  • Verification before withdrawal: The Operator is required to complete identity and security checks before processing withdrawals. You may be asked to provide additional documentation, and withdrawals may be delayed if verification is incomplete or if AML or responsible-gambling checks are ongoing.
  • Withdrawal methods and timeframes: Withdrawals are normally made to the same method used to deposit, where feasible. Processing times depend on internal checks and on the payment provider and are described in the cashier or FAQs. While the Operator aims to process withdrawals promptly, no fixed processing time is guaranteed.
  • Fees and limits: Any applicable withdrawal fees, minimum withdrawal amounts, or maximum withdrawal limits per period are displayed in the cashier. The Operator may adjust such limits for regulatory, security, or responsible-gambling reasons.

Anti-Money Laundering and Security

  • AML monitoring: The Operator must monitor transactions and behaviour for AML and counter-terrorist financing purposes. This may include reviewing your deposits, withdrawals, gameplay, and source of funds, and may require clarification or documentation. Failure to cooperate may result in Account suspension or closure.
  • Regulatory history and improvement: In May 2022, ProgressPlay Limited entered into a regulatory settlement of £175,718 concerning AML and social responsibility controls. These Terms reflect the Operator's ongoing commitment to strengthened due diligence, monitoring, and safer gambling measures in line with current UK standards.
  • Freezing and reporting: Where required by law, the Operator may delay, withhold, or block transactions and may file reports with relevant authorities. In certain circumstances, the Operator may be prohibited from informing you that such reports have been made.

Refunds, Chargebacks, and Balance Adjustments

  • No credit policy: The Operator does not provide credit. Bets may be placed only with available funds on your Account.
  • Chargebacks: If you initiate a chargeback or payment reversal, the Operator may suspend your Account, recover any related costs, and deduct any winnings derived from the disputed funds, subject to applicable legal and regulatory constraints.
  • Refunds: Refunds are granted at the Operator's discretion and usually only where a clear technical error or other justified circumstance is identified. Refund handling will comply with UK consumer law and UKGC guidance.

Limitation of Liability

Operator's Obligations

  • Fair and compliant service: The Operator will provide gambling services in accordance with its UKGC licence, these Terms, and applicable law. Games are intended to operate fairly and in line with approved technical standards.
  • Accuracy of records: The Operator will take reasonable steps to ensure that transaction records, balances, and game outcomes are accurately recorded. In case of discrepancies, it will investigate and correct any errors identified.
  • Service availability: The Operator aims to maintain continuous availability of the Website but does not guarantee that the service will be uninterrupted or error free. Maintenance, updates, or circumstances beyond its control may temporarily limit access.

Exclusions and Limitations

  • Technical failures and interruptions: To the fullest extent permitted by law, the Operator is not liable for losses caused by technical failures, network interruptions, device errors, or incompatibilities beyond its reasonable control. In such cases, the Operator may void affected Bets and return stakes where appropriate.
  • Indirect and consequential losses: The Operator is not liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or opportunity, arising out of or in connection with your use of the Website, except where such exclusion is prohibited by law.
  • Maximum liability: Subject to mandatory statutory rights, the Operator's total aggregate liability to you for any claim arising out of your use of the Website is limited to the greater of (a) the amount of your relevant Bet or stake related to the claim, or (b) the amount of your net deposits over the previous six months, in each case excluding any amount already paid or credited in settlement of the claim.

Statutory Rights and Non-Excludable Liability

  • No exclusion for certain harms: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
  • Consumer rights: These Terms do not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015, to the extent applicable to gambling services.
  • Responsible gambling: While the Operator provides tools and information to support responsible gambling, you remain responsible for your gambling decisions and the amounts you choose to stake. If you believe you may have a gambling problem, you should seek help and consider self-exclusion and third-party support services.

Intellectual Property Rights

Ownership of Content and Software

  • Website content: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, images, audio, video, trade names, trademarks, and the underlying software, are owned by the Operator or its licensors and are protected by copyright, trademark, and other intellectual property laws.
  • Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful personal entertainment purposes only, in accordance with these Terms.
  • No transfer of rights: Nothing in these Terms operates to transfer any intellectual property rights to you. All rights not expressly granted remain reserved to the Operator and its licensors.

Restrictions on Use

  • Prohibited acts: You may not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, or create derivative works based on the Website, any part of it, or any software or content contained therein, except where expressly permitted by law.
  • Commercial use: You may not use any part of the Website or its content for commercial purposes without the prior written consent of the Operator.
  • Infringement consequences: Any unauthorised use of the Website or its content may result in civil or criminal liability and may lead to suspension or closure of your Account and reporting to relevant authorities.

Privacy & Data Protection

General Data Protection Principles

  • Compliance with law: The Operator processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, to the extent applicable.
  • Purposes of processing: Your personal data is processed primarily for account management, age and identity verification, provision of gambling services, AML and fraud prevention, responsible gambling measures, and, where appropriate, marketing communications in line with your preferences.

Privacy Policy Reference

  • Privacy policy: Detailed information on how your personal data is collected, used, stored, shared, and protected is set out in the Operator's Privacy Policy, available at https://jeffbets.casino/privacy-policy/. That policy forms part of these Terms, and by using the Website you acknowledge that you have read and understood it.
  • Your rights: Your privacy rights, including rights of access, rectification, erasure, restriction, objection, and data portability, as well as how to exercise them, are described in the Privacy Policy.

Changes to Terms

Amendment of Terms

  • Right to update: The Operator may modify these Terms from time to time to reflect changes in law, regulatory guidance, business practices, technology, or product offerings (including those affecting Jeff Bet and the Jeff Bet services provided via jeffbets.casino).
  • Effective date: The effective date of the current version of these Terms is stated at the beginning of this document. Updated versions will be posted on the Website.

Notification and Acceptance

  • Notice of changes: Where changes are material, the Operator will take reasonable steps to notify you, which may include notices on the Website, banners, pop-up messages, or email communications to the contact details associated with your Account.
  • Continued use: By continuing to use the Website or your Account after changes take effect, you are deemed to have accepted the updated Terms. If you do not agree to the revised Terms, you must stop using the Website and follow the Account closure process described in these Terms.

Brand Retirement and Migration

  • Brand changes: The Operator may decide, for commercial or regulatory reasons, to rebrand, migrate, or retire Jeff Bet or the Jeff Bet skin operated via jeffbets.casino. While such events are not routine, there is a moderate risk that a skin may be closed and Players migrated to another brand operated by the same group.
  • Player impact: In the event of brand retirement or migration, the Operator will seek to notify you in advance where practicable, provide information on how your Account, balances, and Rewards Store points will be handled, and offer options consistent with applicable law and regulatory directions. The exact process may vary depending on regulatory requirements at the time and will be explained in the notices provided.

Termination & Suspension

Termination by the Player

  • Closing your Account: You may request closure of your Account at any time by contacting customer support via the Website. Before closure, you should withdraw any Real Money Balance that is not subject to ongoing verification, security checks, or legal restrictions.
  • Effect of closure: Account closure will end your ability to place Bets or use the services. Certain records may be retained by the Operator to comply with legal and regulatory obligations, including AML and responsible-gambling requirements.

Suspension and Closure by the Operator

  • Grounds for action: The Operator may suspend or close your Account, restrict your access, or withhold transactions where it reasonably believes that you have breached these Terms, engaged in fraud or cheating, violated AML or responsible-gambling requirements, provided false information, or where required by law or regulatory direction.
  • Self-exclusion and safety: The Operator may, in some circumstances, apply restrictions or close your Account to protect you if there are strong indicators of problem gambling or if you have requested self-exclusion or similar protection measures.
  • Brand retirement: If Jeff Bet is retired or migrated to another brand, the Operator may close your Account on this Website after dealing with your balances and entitlements in accordance with the "Changes to Terms" section, any applicable migration plan, and regulatory instructions.

Funds on Termination

  • Withdrawal of balances: Subject to AML, fraud, and responsible-gambling checks and any legal or regulatory restrictions, Real Money Balances will ordinarily be returned to you upon Account closure or brand retirement. Bonus funds or Rewards Store points may expire or be forfeited according to