Privacy Policy

This Privacy Policy explains how ProgressPlay Limited, operating the Jeff Bet brand through the website jeffbets.casino, collects, uses, stores, shares and protects your personal data. It applies to all visitors to jeffbets.casino, to registered players, and to anyone who contacts us or uses our services in connection with Jeff Bet. This Privacy Policy forms part of our Terms and Conditions and should be read together with them.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, as well as other applicable data protection laws in territories where our players are located (for example, the EU GDPR for certain EEA-based users and Mexican data protection law where relevant). The effective date of this Privacy Policy, and the date from which it applies to your use of jeffbets.casino, is 6 November 2025.

Who We Are

The Jeff Bet offering at jeffbets.casino is operated by ProgressPlay Limited, a limited company incorporated in Malta. For the purposes of the UK GDPR and other applicable data protection laws, ProgressPlay Limited acts as the "data controller" for personal data processed in connection with Jeff Bet.

Legal address of the operator (controller):

ProgressPlay Limited
Soho Office, 3A, Punchbowl Centre
Elia Zammit Street
St. Julians, STJ3154
Malta

ProgressPlay Limited is licensed and regulated by the UK Gambling Commission to provide remote gambling services to customers in Great Britain under licence number 39335. Details of this licence are available on the UK Gambling Commission's Public Register at: https://gamblingcommission.gov.uk/public-register/business/detail/39335.

Data Protection Contact / DPO: We have designated a data protection function responsible for overseeing questions in relation to this Privacy Policy and our data protection practices. You may contact our data protection team:

by using the 24/7 live chat support function available on jeffbets.casino and requesting that your query is passed to the data protection team; and/or
by sending an email to the support email address published in the "Contact Us" or "Help" section of jeffbets.casino, clearly marking your message "For the attention of the Data Protection Officer".

When you contact us about privacy matters, we may ask you to verify your identity before we act on your request in order to protect your account and personal data.

What Personal Data We Collect

We collect and process various categories of personal data about you when you visit jeffbets.casino, create or manage an account, use Jeff Bet services, contact us, or otherwise interact with us. The exact data collected depends on how you use our services, but typically includes the following:

Identification and Contact Data

Account and identity data: full name, username, title, date of birth, nationality, country of residence, and other identifiers required to verify your identity.
Contact details: email address, residential address, postcode, and (where provided) mobile and/or landline telephone numbers, as needed to manage your account and communicate with you.
KYC/AML documentation: copies or details of official documents you provide for "Know Your Customer" and anti-money laundering checks (such as ID cards, passports, driving licences, utility bills, bank statements, or other evidence of source of funds or source of wealth).

Technical and Usage Data

Technical data: IP address, approximate location derived from your IP, device identifiers, device type, operating system, browser type and version, language settings, and other technical information collected when you access jeffbets.casino.
Log and session information: login dates and times, session duration, pages viewed, links clicked, error messages, and other system logs generated by your interaction with our websites, games, and services.
Security and integrity data: information required to detect and prevent fraud or misuse, such as failed login attempts, suspected multiple accounts, device fingerprinting indicators, and records of security-related events.

Financial and Transaction Data

Payment details: limited payment-card, e-wallet, bank and other payment-related information processed through our payment providers (for example, card type and partially masked card number, transaction identifiers, payment account identifiers). We do not store full card numbers in plain form.
Transaction history: deposits, wagers, wins, losses, withdrawals, bonuses received and redeemed, chargebacks, and other financial transactions associated with your account.
Verification and risk data: information provided by payment processors, banks and fraud-prevention services, such as risk scores, chargeback alerts, and confirmation that a payment method is valid and belongs to you.

Behavioural, Profile and Communication Data

Gameplay and betting behaviour: game preferences, bet sizes, bet frequencies, session lengths, time of day you play, participation in promotions, and other behavioural indicators we use for operational, analytical and responsible gambling purposes.
Rewards and loyalty data: participation in loyalty schemes such as the Rewards Store, including accumulated points, redemption activity, bonus eligibility, and points expiry status (for example, the current policy that Rewards Store points may expire after 3 months of inactivity).
Marketing and communication preferences: consents and preferences regarding email, SMS, push notifications, and other marketing channels, plus records of opt-ins and opt-outs.
Communications with us: content of emails, messages sent via contact forms, and transcripts of live chat sessions, including where you contact customer support about withdrawals, responsible gambling, or privacy-related questions.

Cookies & Similar Technologies

Cookies and tracking technologies: identifiers stored on your device (for example, session cookies, persistent cookies, local storage objects, pixels, beacons and similar technologies) that help us recognise your browser or device, maintain your session, secure your account, and analyse or personalise your experience.
Third-party cookies: cookies placed by our service providers (for example, analytics providers and advertising partners) when you visit jeffbets.casino, subject to your consent where required.

Where we ask you to provide personal data, some fields may be mandatory (for example, those required to verify your identity or process a payment). If you choose not to provide mandatory information, we may not be able to open or maintain your account, or provide certain services.

Legal Basis for Processing

Under the UK GDPR and other applicable data protection laws, we must have a valid legal basis to process your personal data. Depending on the context, we rely on one or more of the following legal grounds:

Performance of a Contract

Providing gambling services: We process your identification, contact, technical, payment, and behavioural data to create and administer your account, enable deposits and withdrawals, provide access to games, credit and settle bets, grant bonuses, and operate loyalty schemes such as the Rewards Store.
Customer support and service communication: We use your contact details and communication history to respond to your queries, handle complaints, and provide updates about the status of your account or transactions (for example, confirmation of withdrawals or changes to account settings).

Compliance with Legal and Regulatory Obligations

Gambling and AML/CTF regulations: As a UK Gambling Commission licensee, we are legally required to perform age and identity checks, monitor for fraud and money laundering, keep certain records, and report suspicious activity to competent authorities. We process KYC documentation, transaction data and behavioural data for these purposes.
Responsible gambling obligations: We must identify and interact with customers who may be at risk of gambling-related harm. This involves processing behavioural data (such as session length, deposit patterns and self-exclusion status) to implement customer interaction and safer gambling measures.
Tax, accounting, and record-keeping: We retain transaction and account data in line with applicable tax, accounting and corporate laws.

Legitimate Interests

Operating and improving our services: We analyse technical, behavioural and transaction data to maintain the stability of our systems, improve site performance, develop new features, and enhance the user experience on jeffbets.casino.
Fraud prevention and security: We process technical and security-related data to detect and prevent fraud, abuse of bonuses, collusion, account takeover attempts, and other unauthorised or unlawful activity. Historical regulatory findings relating to social responsibility and AML compliance have reinforced our legitimate interest in robust monitoring and controls.
Internal reporting and business management: We use aggregated and pseudonymised data for internal reporting, risk management, and strategic decision-making in relation to Jeff Bet and other ProgressPlay brands.
Defending legal claims: We may process and retain relevant data where necessary to establish, exercise or defend legal claims, including in relation to disputes, audits and regulatory examinations.

Consent

Direct marketing: We rely on your consent to send you marketing communications (for example, about bonuses, promotions and new games) by email, SMS or other electronic channels, where consent is required by law. You can withdraw your consent at any time as described in the "Your Rights" and "Cookies & Tracking Technologies" sections.
Optional cookies and analytics: We seek your consent for the use of non-essential cookies and similar technologies that are not strictly necessary for the operation of jeffbets.casino, such as certain analytics and advertising cookies.
Certain international transfers: In limited cases and where permitted by law, we may rely on your explicit consent to conduct specific international data transfers that are not otherwise covered by appropriate safeguards.

Where we rely on legitimate interests, we balance those interests against your rights and freedoms and implement safeguards to minimise any impact on your privacy. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Purpose of Processing

We use the personal data we collect for clearly defined purposes. These purposes, and the categories of data typically involved, include:

Providing and managing gambling services: To register and manage your Jeff Bet account, verify your age and identity, process deposits and withdrawals, provide access to games, credit and settle bets, manage bonuses and loyalty rewards, and provide customer support.
Compliance and risk management: To fulfil our obligations under gambling, anti-money laundering, counter-terrorist financing, responsible gambling and other applicable laws and regulations, including transaction monitoring, source-of-funds checks, record-keeping, and reporting to competent authorities.
Responsible gambling and player protection: To monitor your gameplay and transaction patterns to identify potential signs of gambling-related harm, interact with you where necessary, implement limits or restrictions (such as deposit limits, time-outs, self-exclusion) and evaluate the effectiveness of our safer gambling measures.
Service improvement and analytics: To understand how users interact with jeffbets.casino, maintain and improve the performance and usability of our website and apps, develop new features and content, and test changes, using aggregated and pseudonymised analytics where possible.
Marketing and personalisation: To send you marketing communications where permitted, tailor promotional offers to your preferences and behaviour, manage loyalty and Rewards Store programmes, and measure the effectiveness of campaigns.
Security and fraud prevention: To protect our systems, networks, partners and players from fraud, misuse, unauthorised access, money laundering and other criminal or unlawful activities, by monitoring accounts, devices and transactions.
Corporate operations and brand changes: To support business operations such as audits, mergers, acquisitions, or the retirement and migration of brands (including the potential migration of Jeff Bet players to other ProgressPlay brands), subject to the safeguards described in this Privacy Policy.
Legal obligations and dispute resolution: To handle complaints and disputes, cooperate with regulators and alternative dispute resolution (ADR) bodies, and establish, exercise or defend legal claims.

Disclosure & Sharing

We only share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, where we have a legal obligation to do so, or where you have provided your consent. We require all recipients to handle your personal data securely and lawfully, and we do not sell your personal data.

Service Providers and Business Partners

Payment providers and banks: To process deposits and withdrawals, verify payment methods and prevent fraud (for example, card payment processors, e-wallet providers, bank transfer services and chargeback management providers).
KYC/AML and identity verification providers: To perform age and identity checks, verify documents and conduct sanctions and politically exposed person (PEP) screening in line with regulatory requirements.
IT, hosting and infrastructure providers: To host our websites and game servers, store data securely, deliver content, and maintain the stability and performance of jeffbets.casino.
Game providers: To deliver casino games and related functionalities, which may require sharing certain account identifiers, technical data and game-related information with game studios or aggregators acting on our instructions.
Customer support and communication tools: To provide live chat, email ticketing and other communication services, including storage and retrieval of chat transcripts and email exchanges.
Analytics and marketing partners: To perform website analytics, measure campaign performance, and (where you have consented) deliver personalised promotions or advertising through cookies and similar technologies.

Group Companies and Brand Management

ProgressPlay group entities: We may share data with other entities within the ProgressPlay group where necessary for centralised risk management, compliance, auditing, IT support, or to manage cross-brand services.
Brand migration and retirement: In the event that the Jeff Bet brand is retired or migrated to another ProgressPlay brand, we may transfer relevant account and personal data to the successor brand to ensure continuity of service, subject to equivalent data protection safeguards and with appropriate notice and options for you to object or close your account.

Regulators, Authorities and ADR

Regulatory and supervisory authorities: We may disclose personal data to gambling regulators (such as the UK Gambling Commission), financial intelligence units, tax authorities, law enforcement agencies and other public authorities where required to comply with legal and regulatory obligations, investigations or inspections.
Alternative dispute resolution (ADR) bodies: Where a dispute is referred to our appointed ADR provider, currently eCOGRA, we may share relevant information and documentation so that the ADR provider can assess and resolve the complaint.
Court proceedings and legal advisers: We may share data with legal advisers, external consultants, auditors and courts where necessary to establish, exercise or defend legal claims or to comply with legal processes.

Other Situations

Business transfers: In the event of a corporate transaction such as a merger, acquisition, reorganisation, or sale of assets involving ProgressPlay Limited or the Jeff Bet brand, your personal data may be transferred as part of that transaction, subject to confidentiality and data protection obligations.
With your consent: Where you explicitly agree to specific sharing (for example, with a third-party marketing partner or tournament sponsor), we will share data in line with the consent you have provided, which you may withdraw at any time.

Where we share data with processors (third parties that process personal data on our behalf), they may only process your personal data in accordance with our instructions and are subject to contractual obligations to implement appropriate technical and organisational measures, to maintain confidentiality, and to assist us in meeting our legal obligations.

International Transfers

ProgressPlay Limited is based in Malta, and jeffbets.casino is accessible from various countries. As a result, your personal data may be transferred to and processed in countries outside the United Kingdom, including within the European Economic Area ("EEA") and, in some cases, other countries that may have different data protection standards.

When we transfer personal data from the UK to another country, we ensure that an adequate level of protection is in place in accordance with the UK GDPR and the Data Protection Act 2018. Depending on the destination and the recipient, we may rely on:

Adequacy regulations or decisions: Transfers to countries or territories that have been recognised by the UK government or, where applicable, the European Commission as providing an adequate level of data protection (for example, the EEA and certain other jurisdictions).
Standard Contractual Clauses and UK addendum: Where required, we enter into contracts based on UK-approved international data transfer agreements or addenda to the EU Standard Contractual Clauses, which include obligations to protect your personal data and uphold your rights.
Data protection frameworks: For certain transfers to the United States and other jurisdictions, we may rely on UK-extended data protection frameworks or similar schemes recognised by the UK authorities, where the recipient has certified its adherence to such frameworks.
Additional safeguards: We may implement supplementary technical and organisational measures, such as encryption and strict access controls, to enhance the security of international transfers.

In limited cases, and only where permitted by law, we may rely on your explicit consent for a specific transfer after informing you of the potential risks. You may request further information about international transfers relating to your data, and obtain copies of relevant safeguards, by contacting our data protection team as described in the "Who We Are" and "Complaints & Contacts" sections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting requirements, and to resolve disputes. Retention periods vary depending on the category of data and the applicable legal obligations. In general:

Account and identification data: We retain core account records and identity verification data for the duration of your relationship with us and, typically, for five (5) to seven (7) years after your account is closed, in line with gambling, anti-money laundering and record-keeping requirements in force in 2025.
Transaction and gameplay data: We retain records of bets, game play, deposits, withdrawals, bonuses and loyalty rewards for the life of your account and for a period (usually up to seven years) after closure to comply with regulatory and audit obligations and to handle potential disputes.
Responsible gambling data: Records relating to self-exclusions, limits, interventions and interactions concerning safer gambling are retained for the period necessary to fulfil responsible gambling obligations and to evidence compliance to regulators, which may extend beyond account closure.
Marketing data: We retain marketing consents, preferences and communication logs for as long as you remain opted in and for a short period thereafter to demonstrate compliance. If you opt out of marketing, we retain a minimal record of your opt-out to ensure we respect your preference.
Technical and security logs: Technical, security and fraud-prevention logs are generally retained for shorter periods, typically ranging from a few months to a few years depending on the type of log and its relevance for security, fraud detection and incident investigation.
Rewards Store and loyalty data: Loyalty and Rewards Store data (including points balances and redemption history) are retained while your membership is active and for a period after inactivity or account closure, aligned with the policy that Rewards Store points may expire after 3 months of inactivity and with our regulatory obligations.

When personal data is no longer required, we will either securely delete or anonymise it so that it can no longer be associated with you. We may retain anonymised or aggregated information (which does not identify you personally) for statistical and analytical purposes without time limitation. If legal or regulatory obligations require us to retain certain data for longer periods, we will do so in accordance with those obligations.

Your Rights

Under the UK GDPR, the Data Protection Act 2018, and where applicable the EU GDPR and Mexican data protection law (such as the Federal Law on Protection of Personal Data Held by Private Parties), you have a number of rights in relation to your personal data. These rights are not absolute and may be subject to conditions and exemptions. We will respect your rights and respond to requests in a timely and transparent manner.

Right of Access

What this means: You have the right to obtain confirmation of whether we process personal data about you and to request a copy of the personal data we hold, together with information about how we use it, the categories involved, and the recipients with whom it has been shared.
How to exercise it: Submit an access request via live chat or by email to the support address published on jeffbets.casino, clearly stating that it is a "data subject access request". For security, we may ask you to confirm certain details or provide proof of identity.

Right to Rectification

What this means: You have the right to request correction of inaccurate personal data and completion of incomplete data (for example, an incorrect address or outdated contact details).
How to exercise it: Where possible, you may update information directly in your Jeff Bet account settings. Otherwise, contact customer support and provide the updated information and any necessary verification documents.

Right to Erasure ("Right to Be Forgotten")

What this means: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the processing is unlawful.
Limitations: Because we are subject to gambling, anti-money laundering, tax and accounting regulations, we may be required to retain certain data for specified periods and cannot delete it immediately upon request. In such cases, we will restrict processing to the extent necessary and delete data once retention obligations expire.

Right to Restrict Processing

What this means: You may ask us to restrict the processing of your personal data (for example, while we verify its accuracy or assess an objection). During restriction, we will store the data but will not process it further except in limited circumstances (such as legal claims or protecting others).

Right to Object

Marketing: You have an absolute right to object to processing of your personal data for direct marketing purposes. You can exercise this right by using the unsubscribe links in marketing messages, by adjusting preferences in your account (where available), or by contacting us directly.
Other legitimate interests: Where we process data on the basis of our legitimate interests, you have the right to object if you believe your rights and interests outweigh ours. We will consider your objection and stop processing unless we can demonstrate compelling legitimate grounds or the processing is necessary for legal claims.

Right to Data Portability

What this means: You may request a copy of certain personal data you have provided to us in a structured, commonly used and machine-readable format, and ask us to transmit it to another controller where technically feasible. This right generally applies where processing is based on consent or contract and carried out by automated means.

Right to Withdraw Consent

What this means: Where we rely on your consent for processing (for example, for marketing communications or optional cookies), you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
How to exercise it: Adjust your marketing preferences in your account, use the unsubscribe or opt-out mechanisms in our messages, change your cookie settings through our consent tools, or contact us via live chat or email.

Rights Under Mexican and Other Applicable Laws

Mexico-specific rights: If Mexican data protection law applies to you (for example, because you are located in Mexico and interact with our services), you may have additional or analogous rights (such as access, rectification, cancellation and opposition - often referred to as "ARCO" rights). We will seek to respect these rights in line with applicable Mexican regulations.
EU/EEA rights: If the EU GDPR applies (for example, for certain EEA-based users), you may exercise your rights under the EU GDPR and may also lodge complaints with your local supervisory authority, as described below.

Procedures, Timeframes and Fees

How to contact us: To exercise any of your rights, please contact our data protection team via live chat or by email to the support address indicated on jeffbets.casino, specifying the right you wish to exercise and providing sufficiently detailed information for us to locate your records.
Verification: We may need to verify your identity before acting on your request, especially for access, portability and deletion requests, to prevent unauthorised access to your account.
Response timeframe: We aim to respond within one (1) month (30 days) of receiving your request. Where necessary, we may extend this period by up to two additional months for complex or multiple requests, in which case we will inform you and explain the reasons.
Fees: Requests are generally handled free of charge. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, excessive or repetitive, as permitted by applicable law.

Cookies & Tracking Technologies

jeffbets.casino uses cookies and similar technologies to provide, protect and improve the Jeff Bet services, and to personalise your experience. Some cookies are essential for the website to function, while others are optional and help us with analytics or marketing.

Types of Cookies We Use

Strictly necessary (session) cookies: These cookies are essential to enable core functionality such as secure login, account verification, navigation, placing bets, maintaining your session, and processing transactions. They are usually set in response to actions you take and are typically deleted when you close your browser.
Functional (persistent) cookies: These cookies remember your preferences, such as language settings, saved login options, and display preferences, so that your experience is more convenient on future visits. They remain on your device for a defined period or until you delete them.
Analytics and performance cookies: These cookies help us understand how visitors use jeffbets.casino, which pages are most popular, and whether any errors occur. We use this information to improve our websites and services. Where required by law, analytics cookies are only used with your consent.
Advertising and targeting cookies: These cookies may be set by us or by our advertising partners to build a profile of your interests and show you relevant advertisements on our site or on other sites. They work by uniquely identifying your browser and internet device. They are only used where you have given consent and can be withdrawn at any time.
Similar technologies: We may use web beacons, pixels, SDKs or other technologies in combination with cookies to support authentication, fraud detection, analytics, and marketing activities.

Managing Your Cookie Preferences

On-site cookie tools: Where available, you can manage your cookie preferences through our cookie consent banner or settings panel, which allows you to accept or reject non-essential cookies.
Browser settings: Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Please note that blocking certain types of cookies, especially strictly necessary cookies, may affect the functionality of jeffbets.casino and your ability to use Jeff Bet services.
Other tools: You may also opt out of certain third-party cookies and advertising technologies through industry-wide opt-out mechanisms, depending on your location.

Further details about specific cookies used on jeffbets.casino, their purposes and lifespans may be provided in a separate cookie notice or in the cookie settings interface, which should be read together with this Privacy Policy.

Data Security

We take the security of your personal data very seriously and implement a combination of technical and organisational measures designed to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our security approach is continually reviewed and enhanced in light of regulatory expectations, industry standards and emerging threats.

Technical Measures

Encryption in transit and at rest: Data transmitted between your browser and jeffbets.casino is protected using modern encryption technologies (such as TLS 1.2 or higher). Where appropriate, sensitive data is encrypted at rest or otherwise pseudonymised or tokenised in our systems and in the systems of our service providers.
Access controls and authentication: Access to systems containing personal data is restricted on a need-to-know basis and protected through multi-factor authentication, strong password policies, and role-based access controls.
Network and infrastructure security: We use firewalls, intrusion detection and prevention systems, anti-malware tools, and security monitoring to help protect our infrastructure and detect suspicious activities.
Backup and continuity: We maintain backup and business continuity arrangements to minimise the risk of data loss or service disruption and to enable recovery in the event of an incident.

Organisational Measures

Policies and governance: We maintain internal policies and procedures covering information security, data protection, acceptable use, access management and incident response, which are reviewed and updated regularly.
Staff training and awareness: Employees and contractors with access to personal data receive training on data protection, information security, responsible gambling and AML/CTF obligations, and are bound by confidentiality obligations.
Vendor management: We conduct due diligence on key suppliers and service providers, require appropriate security and data protection commitments in our contracts, and monitor their performance where appropriate.
Audit and testing: We perform security assessments and testing (such as vulnerability scanning and, where appropriate, penetration testing) and may engage external specialists to assist with independent reviews.

Our security controls are designed with reference to recognised industry practices, including frameworks such as ISO/IEC 27001 and SOC 2. This does not necessarily mean that we hold formal certification in all cases, but reflects our aim to align with robust security principles. Despite our efforts, no system can be completely secure; if we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable law.

Complaints & Contacts

If you have questions about this Privacy Policy, our use of your personal data, or wish to exercise your data protection rights, you should contact us in the first instance so that we can seek to resolve your concerns.

How to Contact Us

Live chat: Use the 24/7 live chat function on jeffbets.casino and indicate that your query relates to privacy or data protection. Our customer support team will either handle your request or escalate it to the data protection team.
Email: Send an email to the support email address published in the "Contact Us" or "Help" section of jeffbets.casino, clearly marking your message "Privacy request" or "For the attention of the Data Protection Officer".
Postal address: You may also write to us at: Data Protection Officer, ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.

Complaint Handling Procedure

Submission: Submit your complaint or query through one of the contact channels described above, providing as much detail as possible about your concern and any relevant account information.
Acknowledgement: We will acknowledge receipt of your complaint and assign a reference where appropriate, generally within a short period after receiving it.
Investigation: Your complaint will be reviewed by the appropriate team (including, where necessary, our data protection or compliance personnel). We may contact you for additional information or clarification.
Response: We aim to provide a substantive response to privacy-related complaints within 30 days of receipt. If we cannot meet this timeframe due to complexity or volume, we will inform you of the delay and provide an estimated timeframe for resolution.
Escalation: If you are not satisfied with our response, you may request that your complaint be escalated internally, or you may choose to contact a competent supervisory authority or ADR body as described below.

Supervisory Authorities and ADR

United Kingdom - Information Commissioner's Office (ICO): If you are in the UK and are unhappy with how we handle your personal data, you have the right to lodge a complaint with the ICO:
- Website: https://www.ico.org.uk
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
European Union / EEA: If the EU GDPR applies to you (for example, because you are located in an EEA member state), you may lodge a complaint with your local data protection authority or, where relevant, with the competent authority for Malta.
Mexico - Data Protection Authority: If Mexican data protection law applies to you, you may lodge a complaint with Mexico's competent data protection authority (for example, the National Institute for Transparency, Access to Information and Personal Data Protection - "INAI") in accordance with local procedures.
Alternative Dispute Resolution (ADR): For gambling-related disputes that you are unable to resolve with us, including disputes that may involve the handling of your personal data, you may be able to refer the matter to our appointed ADR provider, currently eCOGRA, in accordance with our Terms and Conditions and the ADR provider's procedures.

We encourage you to contact us first so that we have an opportunity to address your concerns directly. Exercising your right to lodge a complaint with a supervisory authority does not affect your other legal rights and remedies.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory requirements, industry best practices, or other operational needs relating to Jeff Bet and jeffbets.casino. The version published on https://jeffbets.casino/privacy-policy/ is the current version and supersedes all previous versions.

Last updated: November 2025

Notification of Changes

Email notifications: For material changes that significantly affect how we process your personal data or your rights (for example, new categories of data, new purposes, or changes to international transfers), we will, where feasible, notify you in advance by email using the address associated with your account.
On-site notices: We may display notices or banners on jeffbets.casino or within your account dashboard highlighting key changes and linking to the updated Privacy Policy.
Advance notice period: Where required by law or where the change is likely to have a significant impact on you, we will seek to provide at least 30 days' notice before the change takes effect, unless immediate implementation is required for legal, regulatory or security reasons.

Version Control and Your Options

Versioning and changelog: We may maintain an internal record of previous versions of this Privacy Policy and a summary of material changes (for example, updates to retention periods, new processing activities, or changes in international transfer safeguards) applicable as of 2025.
Your review and consent: You should review any updated Privacy Policy carefully. Where we rely on your consent for certain processing (such as marketing or cookies), we will seek renewed consent if required by law.
Right to object or close your account: If you do not agree to changes that are not strictly required by law, you may object to certain processing where permitted, adjust your privacy settings (for example, marketing preferences and cookie choices), or request closure of your Jeff Bet account and cessation of use of jeffbets.casino. Closing your account will not affect data we must retain to comply with legal obligations, but we will apply the retention and restriction principles set out in this Privacy Policy.

Your continued use of jeffbets.casino after the effective date of an updated Privacy Policy will generally be taken to indicate your acceptance of the updated terms, to the extent permitted by applicable law.